We publish what we'd want to read. Quarterly market briefings, regulatory updates, supplier reviews and the casework patterns we see most often. Aimed at finance teams, facilities managers and householders alike.
Ofgem's three new Smart Meter GSoPs went live on 23 February 2026. If your supplier misses an installation, fault-fix or response deadline, you get £40 automatically.
Ofwat's record £122.7m penalty against Thames Water and the proposed enforcement pause have rattled UK businesses on Thames' network. Here is what the rules let you do.
From 1 January 2027, UK suppliers cannot enter or renew non-domestic fixed-term contracts unless the site has, or agrees to have, a smart or advanced meter. Here is what to do this year.
From April 2026, EDF, E.ON, Octopus and British Gas must offer a lower-standing-charge tariff. Higher unit rates make the maths uneven — here is who actually saves.
On 10 March 2026 the CMA allowed five appellant water companies an extra £556m in revenue. Here is what that means for non-household water bills and how to push back.
The January 2026 white paper proposes the biggest overhaul of the UK water sector since privatisation, including the abolition of Ofwat and the creation of a single integrated water regulator. Here is what changes for non-household business customers, the transition timeline, and what to do about existing trade effluent consents and procurement decisions.
A practical framework for choosing between fixed, flexible, basket and hybrid procurement structures for UK business energy in 2026, with current wholesale market context and a consumption-based decision table.
Non-household water customers do not have the equivalent of energy SLC 7A — but they do have the Ofwat Customer Protection Code of Practice, the Limitation Act 1980, and recent enforcement precedent. Here is how a business should construct a back-billing challenge in the open water market.
Ofgem confirms its July 2026 default tariff cap on 27 May. Here is what the new figure tells us, how it compares with Q2 2026 fixed deals on offer, the regional spread, and a clear action checklist for households still sitting on standard variable tariffs.
Where the UK smart meter rollout actually stands in 2026, the practical difference between SMETS1 and SMETS2, what the Market-wide Half-Hourly Settlement programme means for businesses, and the questions every operator should ask their supplier about smart-meter readiness.
A practical guide to the difference between the Energy Ombudsman and Ofgem, when to use each one, the eight-week deadlock rule, what each can and cannot do, and a decision tree for getting an unresolved supplier dispute to the right place first time.
The Targeted Charging Review changed how UK businesses pay for the transmission and distribution networks. We explain the rationale, the move from volumetric Triad and DUoS residual to fixed bands, the transition through 2027/28, and what it means for procurement and on-site flexibility.
Every line on a UK business electricity bill in 2026 explained — unit rates, standing charge, capacity, DUoS bands, BSUoS, CCL, VAT — with the questions to ask your supplier when something does not look right.
The UK Government has confirmed Ofgem will directly regulate energy consultancies and intermediaries from 2027/28. We explain the timeline, the disclosure obligations already in force, and the four questions every business should ask any consultant they engage today.
How rollover contracts work, why they typically cost businesses 20–80% more than fixed deals, the 30-day Ofgem-mandated termination window for microbusinesses, and what the new licence conditions mean for everyone else.
A line-item walkthrough of UK half-hourly (HH) electricity bills covering DUoS, TUoS, BSUoS, MOP, DC/DA, Available Capacity, Excess Capacity and Reactive Power — what each one is, where errors creep in, and what we typically find when we audit them.
A clear walkthrough of CCL rate changes from 1 April 2026 (electricity 0.801p/kWh, gas 0.812p/kWh), eligibility for Climate Change Agreement reduced rates (92% / 89% / 77%), the PP11 form and 17 April annual deadline, and the new CCA phase running 2026–2030.
A practical step-by-step guide to invoking SLC 7A/21BA back-billing protection for UK businesses and households, with a free letter template, the four evidence categories suppliers respond to, and how to escalate to the Energy Ombudsman if they refuse.
A practical compliance guide to ESOS Phase 4 covering the 31 December 2026 qualification date, who must comply, the seven mandatory steps, what evidence the Environment Agency requires, and the new rules excluding DECs and Green Deal Assessments.
Since 2017 every English non-household water customer has been able to choose their water retailer. We profile every Ofwat-licensed retailer — Castle Water, Wave, Business Stream, Water Plus and more — and explain how to compare them.
How third-party intermediaries (TPIs) get paid, what new Ofgem disclosure rules require, and the four questions that separate a good consultant from a bad one.
A plain-English step-by-step guide to switching gas, electricity or both in the UK in 2026, including timing, cooling-off rights, smart-meter handling, supplier objection rules and what to do if your switch goes wrong.
Octopus Energy is now the UK's largest energy supplier with ~24% market share. We review their tariffs, smart-meter offer, customer service, business proposition and the cases where it is — and isn't — the right call.
A side-by-side comparison of British Gas and EDF Energy in 2026 — fixed and variable tariffs, customer service ratings, business propositions, and the situations where each one makes sense.
A practical breakdown of the £1,641/yr Ofgem price cap that took effect on 1 April 2026, including the latest unit rates, standing charges and what it means for fixed-deal switchers.
Since 2018 UK energy suppliers have been prevented from recovering charges for energy used more than 12 months ago, where they failed to bill accurately. We explain who qualifies, how it works in practice, and how to file a claim.
Whether you run a Mayfair restaurant group or rent a flat in Salford, the audit is the same and the fee is the same: nothing, unless we save you money.