TPI Code of Practice

The TPI Code of Practice is the voluntary industry code that sets standards of conduct for third-party intermediaries — the regulatory category that includes energy consultants, comparison sites and procurement specialists who place contracts between UK businesses and licensed energy suppliers. It is administered through industry bodies and supported by Ofgem alongside the supplier-licence-condition disclosure rules introduced in 2024.

Core obligations under the Code:

• Whole-of-market or fully disclosed panel transparency: customers should know which suppliers they are being tendered against.
• Written commission disclosure on every quote, including the cash amount and the equivalent pence per kWh where commission is recovered through a unit-rate uplift.
• Membership of an Alternative Dispute Resolution scheme so that customer complaints have an independent escalation route.
• Fair and accurate marketing claims, including any representation of the customer relationship with suppliers.

The Code is currently voluntary, but the UK Government confirmed in 2025 that Ofgem will become the direct regulator of TPIs from 2027 onwards under a statutory registration regime. The Code is widely regarded as the floor that the future statutory regime will build on. We are aligned with the Ofgem TPI Code of Practice principles in our day-to-day practice: whole-of-market tendering, transparent commission disclosure on every quote, ADR-route availability, and no offshore subcontracting.